Shipping policy

Shipping and Freight Policy

Effective Date: 3/1/2025

At Caliber Inc., we strive to provide our customers with a seamless and reliable shopping experience. This Shipping and Freight Policy outlines the terms and conditions regarding shipping options, delivery times, and related fees for all e-commerce orders placed through our website.

1. Shipping Options
We offer several shipping options based on the destination, size of the order, and delivery preferences. The available shipping methods are as follows: 

  • Standard Shipping:
    • Typically delivered within 5-7 business days.
    • Available for most orders within the continental United States.
    • Shipping fees are calculated based on order size, weight, and destination.
  • Expedited Shipping:
    • Delivery within 2-3 business days.
    • Available for most items at an additional cost, which will be calculated at checkout.
  • Rush Shipping:
    • Delivery the next business day if placed before 12 pm CST.
    • Available for certain items and locations.
    • Additional shipping fees apply.
  • International Shipping:
    • We offer shipping to selected international destinations.
    • Delivery times and shipping fees will vary based on the destination country.
    • The customer is responsible for all customs duties, taxes, and import fees associated with international shipments.

2. Shipping Fees

  • Shipping fees are calculated based on the weight, dimensions, and destination of the order.
  • Shipping costs are displayed at checkout before you confirm your order.
  • For orders above $2,000, free standard shipping is available for domestic shipments. This offer is valid only for shipments within the contiguous United States.

3. Processing Time

  • Orders are processed within 1-2 business days of receipt.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Some items, especially those marked as custom-made, oversized, or backordered, may require additional processing time. We will notify you of any delays in shipment.

4. Delivery Times 

  • Delivery times vary based on your chosen shipping method and the destination address. Once a shipment leaves our warehouse, Caliber is not liable for delays caused by carrier distribution systems – in the event of a delay, please contact the carrier specified on your shipment information. 
  • Standard Shipping typically takes 5-7 business days for domestic orders within the U.S.
  • Expedited Shipping takes 2-3 business days for most locations.
  • Rush Shipping guarantees next-day delivery if ordered before the designated cutoff time.
  • Delivery times for international orders may vary significantly depending on the destination, customs processing, and other external factors.

5. Tracking Shipments

  • Once your order ships, we will send you a tracking number via email.
  • You can track the status of your shipment on the carrier’s website or by visiting your account on our website.

6. Freight Shipments for Large or Oversized Items

  • Large, heavy, or oversized items may require freight shipping. These items are typically larger than 50 lbs., 96 inches long, or 130 total inches [Length + Girth ([width x 2) + (height x 2)] and may require special handling.
  • Freight shipments may be subject to additional fees, which will be calculated at checkout.
  • Delivery to curbside is standard for freight shipments. If you require delivery to a specific location inside your premises (e.g., inside delivery, room of choice, or set-up), additional fees may apply. Please contact customer service to inquire about special delivery requests.

7. Order Verification and Address Accuracy

  • To ensure the timely delivery of your order, please make sure your shipping address is accurate and complete at checkout.
  • If an address correction is required after the order is placed, you may be responsible for any additional shipping fees incurred due to the address change.

8. Shipping Restrictions

  • We currently do not offer shipping to P.O. Boxes, military APO/FPO addresses, or some remote locations. 
  • Certain products may be restricted or prohibited from shipping to certain locations due to carrier restrictions or legal/regulatory reasons.

9. Damaged or Lost Shipments

  • If your order is damaged during transit, please contact us immediately at 952-985-9999 (1-888-872-9628). We may require you to provide photographic evidence of the damage to assist with the claim.
  • If your order is lost in transit, please notify us within [7] days of the expected delivery date. We will assist in filing a claim with the carrier and either resend the item(s) or issue a refund, depending on the outcome of the claim.

10. Returns and Exchanges for Shipping Issues

  • If you wish to return or exchange an item due to a shipping issue (e.g., incorrect item received, damaged goods), please refer to our Return and Exchange Policy.
  • Shipping issues will be evaluated on an individual basis. Return shipping costs will be covered if the issue is due to our error (entry error or picking error).  

11. International Shipping and Duties 

  • For international orders, customs duties, taxes, and import fees are not included in the shipping cost and are the responsibility of the customer.
  • The customer is advised to check with local authorities regarding any import restrictions or additional fees before placing an order.

12. Changes to the Shipping Policy

  • Caliber, Inc. reserves the right to modify this Shipping and Freight Policy at any time. Customers will be notified of any significant changes to the policy through updates on our website.

13. Contact Information
If you have any questions regarding shipping or freight policies, or if you need further assistance, please contact us:

Thank you for shopping with Caliber, Inc. We appreciate your business and are committed to delivering your order with speed and care! 

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