Frequently Asked Questions
Straight answers on Caliber gear, what fits your machine, and how to reach support. Pick your question and get back to the ride.
Sales Questions
Yes. Caliber products are sold on our site, and on other online stores, including Amazon. They're also at dealers across North America, supplied through major distributors. If there's a dealer near you, start there. Use Find a dealer to see who's closest.
Your local powersports dealer can order any Caliber product through its distributor. If it isn't on the showroom floor, ask for it by name.
Prefer to shop online? Many dealers sell Caliber through their own sites. Search the product name, or use Find a dealer to locate one near you.
Product Warranty Questions
Yes. Caliber warrants that its products will be free from defects in material or workmanship under normal use, installation and service. Before any obligation under this limited warranty applies, Caliber reserves the right to inspect the damaged product. The purchaser bears all warranty shipping costs for inspection. This limited warranty is non-transferable.
DISCLAIMER:
Caliber, Inc. shall not be liable for any special, incidental or consequential damages, including, but not limited to, lost revenues, lost profits, personal injury, damage to property, and third-party claims, arising out of any warranty, contract, statutory or tort. Notwithstanding the term of any limited warranty or any warranty implied by law, or in the event that any limited warranty fails of its essential purpose, in no event will Caliber's entire liability exceed the purchase price of this product.
To replace a product under warranty, send the product and a copy of your receipt. The receipt confirms the date of purchase. Mail both to:
Caliber
Attn: Warranty Return
12600 W Frontage Rd
Burnsville, MN 55337
Include your name and shipping information. Once we receive the product and the receipt, we'll send you a replacement part.
Questions, or need parts for a product outside the 1 year warranty? Call 952-985-9999.
Yes. Caliber sells replacement parts directly. Dealers carry the complete product only, so parts come from us. To check availability, get pricing or place an order, call 952-985-9999 or email sales@caliberproductsinc.com.
Marine Trailer Accessories Questions
Under the wrong conditions, yes. After extensive testing of every brand of marine slide, we found that all of them can scratch a boat hull. It usually happens when the slides or the hull are dirty or sandy.
Plenty of people believe bunk carpet won't scratch a hull. It will. Fine sand embeds in the carpet and works against the hull every time you launch and load. Carpet also spreads the gel coat it wears off (the material most hulls are made of), so you never see the damage. Marine slides show it. Gel coat from your hull collects on them, and that's the sign the hull is taking wear.
Yes. Caliber developed Slydz-On for one job: to end hull damage from bunk carpet and from every brand of marine slides. It's a blend of lubricants that won't harm any boat surface. It's safe on any size boat, from a 300 lb personal watercraft to a 6000 lb powerboat.
One bottle of Slydz-On lasts at least 40 launch cycles. That's loading and unloading an 18 foot boat, 40 times over.
Each application gets you 20-plus launches. Your boat slides on and slides off, and the hull stays put.
Snowmobile Trailer Accessories Questions
High Flex-Glides keep the ski off the inside wall of an enclosed trailer. Without them, the ski chews up the wall.
Low Flex-Glides belong in the middle of the trailer, where the sled has to drive over them to reach the ramp on the opposite side.
Both Low and High Flex-Glides work on open V-front trailers.
Grips hold studded and non-studded tracks in all conditions. They sit high, so they can get in the way. TraxMats sit low and work best with studded tracks. If you don't clear snow and ice off the deck, Grips give you better traction than TraxMats.
No. The Grips are high-density polyethylene and last the life of your trailer.
Wide Glides are the pick for dual runner skis, like Ski-Doo's Precision ski and the Simons Flex ski. They also cover a wider range of ski stance. Haul a sled with a 43″ ski stance and another with a 32″ ski stance on the same trailer, and Wide Glides handle both. They're also easier to line up when you load, so you spend less time inching the sled back and forth on the deck.
LowPro Glides are for enclosed trailers that double as a shop. They sit low, so there's less to trip on. They also suit trailers that haul other machines, like ATVs, motorcycles and lawn mowers.
Multi-Glides are for ramps and tilt trailers. The sled's skis stay in the grooves, so the sled keeps traveling straight when you enter the ramp or trailer at an angle.
Yes. Install it so it comes off easily: unlatch four pins and you can drive the sleds off the front of the trailer. If you also run ski glides, we recommend LowPro Glides. The Poly Shield sits on top of them, which keeps the gap between the shield and the trailer deck small and gives you the most protection.
Yes, on a typical 8′ x 8′ or 8′ x 10′ trailer with a plastic salt shield, the TrailerLift holds up the deck. Heavier shields, like some aluminum and fiberglass ones, may need two TrailerLifts installed.
The TraxMat is made of high durometer recycled rubber. It holds up to studded tracks.
Terms and Conditions Questions
Yes, read here.